Discover Analytics 365: The New Call Analytics Solution Transforming Customer Engagement
Our partnership with Tollring has showcased the incredible potential of call analytics, and now we’re thrilled to introduce Analytics 365 for Microsoft Teams—a newly-launched solution designed to help businesses of all sizes gain deeper insights, boost customer loyalty, and elevate their offerings. Here’s how Analytics 365 is changing the game for customer-facing teams and helping our partners grow revenue in the process
1. Call Analytics for All
Call analytics isn’t reserved for massive corporations or call centres. Any business that relies on customer interaction can benefit from it. Knowing what’s happening in your customer communications is essential for refining customer experience and strengthening your business reputation.
2. Consistent Value Across Diverse Businesses
Across industries, the power of a phone call is undeniable, whether it’s a law office or a retail store. SMEs find immense value in call analytics because calls often convert better than web leads—presenting real potential for growth and customer engagement.
3. Recapturing Missed Opportunities
Missed calls aren’t just lost conversations—they’re missed chances to connect with potential customers. For instance, one business reclaimed millions in revenue by prioritising missed call data, turning it into valuable business opportunities that would otherwise go unanswered.
4. Going Beyond the Initial Interaction
While resolving a query on the first call is essential, the customer journey doesn’t end there. Tracking factors like wait times, call length, and overall satisfaction can significantly impact how customers perceive a brand.
5. Many Reasons to Choose Call Analytics
Businesses invest in call analytics for various reasons: to gain insight into customer needs, improve productivity, refine service levels, and ensure they’re always available when their customers need them.
6. Partner Perks: From Value to Retention
For partners, offering call analytics means engaging customers in meaningful conversations beyond price. Analytics 365 enables upselling opportunities, helps to differentiate your service, and boosts customer retention by aligning with market trends and business needs.
7. Grasping the Full Potential
With Analytics 365 Call Analytics, accessing this potential is straightforward. The platform provides comprehensive insights into individual, team, and company-wide performance, all through easy-to-use dashboards and reports. The cloud-based setup makes it simple to deploy, manage, and get value without needing specialised expertise.
In Summary
Including call analytics in your offerings presents valuable opportunities for both businesses and partners. By harnessing insights from customer interactions, organisations can enhance customer experience, fuel growth, and stay competitive in today’s fast-evolving business landscape.
Explore Our Solutions
Call Analytics
Understand your customers, drive team performance, and manage service levels to maximise revenue and improve customer engagement. Call analytics helps organisations of all sizes to manage customer facing teams and build lasting customer relationships.
AI-Powered Recording
Optimise customer interactions and protect your reputation with AI-powered recording. Record, listen, and share to understand who said what, minimise errors, resolve disputes, monitor performance, and manage compliance. Leverage the power of AI to be more productive, reduce risk, and make better decisions.