Teams Analytics & Recording
Microsoft Teams Analytics & Recording
Empower your team with Analytics 365’s personalised dashboard insights and AI-powered recording for Microsoft Teams, seamlessly integrated with our Microsoft Teams direct-routing product, TeamsCall Direct. Gain deep user activity insights and intelligent call recordings to drive performance, enhance collaboration, improve decision-making, and ensure compliance.
Call analytics provides valuable insights into customer interactions. Understand your customers, enhance performance, and manage service levels to maximise revenue and improve customer engagement.
Monitor live and historical call activity, staffing levels, and performance with real-time data. Filter calls, customise dashboard views, and project wallboards to keep teams informed. Manage customer journeys and return missed calls to maximise revenue and boost customer satisfaction.
Included FOC in TeamsCall Flat Chat Plans
AI-Powered Recording for Microsoft Teams
Record, listen, and share to understand who said what, minimise errors, resolve disputes, monitor performance, and manage compliance. Leverage AI-powered recording to unlock conversational intelligence, boost productivity, reduce risk, and make better business decisions.
Highlight the conversations that matter, score sentiment for every interaction, transcribe conversations, and elevate compliance by flagging high-risk conversations for further analysis. All calls are encrypted, with secure storage options available from 90 days to 7 years.