Introducing Analytics 365 Call Recording: The New AI-Powered Solution for Uncovering Customer Insights
We’re thrilled to launch Analytics 365 Call Recording with AI Analytics for Microsoft Teams—a powerful new solution designed to give businesses an unparalleled understanding of every customer interaction. Equipped with AI-driven sentiment ratings, transcription, and topic tracking, Analytics 365 is set to transform the way businesses manage calls and extract meaningful insights to enhance service quality, compliance, and strategic decision-making.
Tune in to Customer Experience with Sentiment Rating
Analytics 365’s sentiment rating uses advanced AI to gauge customer emotions throughout each call, providing valuable feedback on the quality of interactions. By automatically analysing customer sentiment, teams can immediately recognise calls with negative or positive tones, allowing them to respond with tailored strategies. This insight helps identify moments when customers may need extra support or have particularly positive experiences worth amplifying, making it easier to fine-tune service approaches and improve satisfaction.
Automated Transcription for Enhanced Documentation and Compliance
With automated transcription, Analytics 365 turns call recordings into text, ensuring that every conversation detail is accurately documented and easy to reference. This feature provides a fully searchable call record, which is especially useful for teams needing to quickly revisit specifics of previous interactions or ensure consistent service quality. For industries with strict regulatory requirements, automated transcription also supports compliance, offering an efficient way to store and review records without the need for extensive manual note-taking or specialised audio tools.
Keyword and Topic Tracking for Focused Customer Feedback
Analytics 365’s keyword and topic tracking feature allows businesses to monitor specific terms that are important to their operations or customer interactions. For instance, if a company wants to track mentions of a particular product, issue, or promotion, they can configure Analytics 365 to alert them every time the keyword is used. This targeted analysis enables teams to stay informed on specific areas without sifting through entire conversations, helping ensure they don’t miss crucial feedback or emerging questions. It’s a simple, impactful way to maintain awareness of customer needs, competitive references, or service issues that might otherwise go unnoticed.
Designed for Partners: A Value-Added Tool for Enhancing Client Retention and Revenue
For partners, Analytics 365 Call Recording with AI Analytics is a unique offering that adds measurable value to their services, turning the conversation with clients from pricing to productivity. With the ability to deliver a solution that enhances compliance, performance insights, and customer experience, partners can create more compelling, strategic discussions. By introducing this advanced tool to clients, partners have more opportunities for upselling, can differentiate their offerings in the marketplace, and can support stronger customer retention by meeting the growing demand for AI-enhanced analytics and customer engagement tools.
Harnessing the Potential of AI-Powered Call Analytics with Analytics 365
With a cloud-based, intuitive interface, Analytics 365 is simple to deploy and designed to deliver immediate benefits without the need for specialized training. Through interactive, AI-driven dashboards and in-depth reports, the solution transforms raw call data into practical insights that can benefit individual agents, entire teams, and larger organisational strategies. The solution’s flexibility ensures it adapts to business needs, whether that’s improving customer satisfaction, managing compliance, or driving sales.
In Conclusion
The newly-launched Analytics 365 Call Recording with AI Analytics is an invaluable tool for any organization looking to improve its customer experience and gain deeper, actionable insights. By leveraging sentiment analysis, automated transcription, and keyword tracking, businesses can achieve greater control over customer interactions, ensure consistent service, and stay one step ahead in a competitive market. This solution empowers partners and clients alike to enhance customer experiences, drive growth, and strengthen strategic decisions in today’s data-driven landscape.
Explore Our Solutions
AI-Powered Recording
Optimise customer interactions and protect your reputation with AI-powered recording. Record, listen, and share to understand who said what, minimise errors, resolve disputes, monitor performance, and manage compliance. Leverage the power of AI to be more productive, reduce risk, and make better decisions.
Call Analytics
Understand your customers, drive team performance, and manage service levels to maximise revenue and improve customer engagement. Call analytics helps organisations of all sizes to manage customer facing teams and build lasting customer relationships.