AI VOICE
AI Call Agents for Smarter Conversations
Enhance customer interactions with our advanced conversational AI voice engineering, delivering natural, dynamic dialogues. Seamlessly integrated with Australian SIP trunking, robust carrier networks, and secure number hosting, we ensure crystal-clear connectivity.
With features like dynamic variables, multi-prompt handling, warm transfers, and API integration with third-party software, streamline workflows and elevate your communication strategy with intelligent, responsive AI conversations.
We effortlessly create lifelike AI conversations
CommsChannel’s AI Voice Solutions replicate the best agent conversational approach for outbound sales calls or inbound customer service tasks for every call. The best agent approach leads to higher sales conversions and improved satisfaction for customer service calls. Our solutions leverage intuition from the best agent to steer calls towards successful sales conversions or delighted customer service outcomes.
The benefits for contact centre managers include improved centre achievement in sales or servicing, higher call productivity, more sustainable compliance, and lower staff churn, all at a significantly lower resource cost. Our AI Voice Solutions have been used to supplement and substitute agent resources where recruitment proves problematic or during seasonal staffing spikes.
Conversational AI Voice Automation Made Simple
Conversations that are routinely performed at high volume and moderate complexity are suitable for automation using the CommsChannel’s AI Voice solution. This solution treats the conversation as a process flow. It uses data known about the caller, pre-recorded audio responses, software that scripts the conversation as a workflow, and physical call monitoring to steer the conversation until its logical conclusion or its completion as a successful sales transaction or customer service task.
Features
Call Transfer
Knowledge Base
Book Appointments
Navigate IVR
Batch Call
Post-Call Analysis
Our Onboarding and Development Process
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Discover
We’ll identify where AI adds value in workflows and customer interactions to support your goals.
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Build
We will use our voice AI API and intuitive agent builder to create custom voice AI agents for you effortlessly.
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Test
We’ll conduct comprehensive agent testing using LLM to ensure seamless handling of unique scenarios.
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Deploy
We’ll handle the seamless deployment of your agents across phone calls, web calls, SMS, and more.
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Monitor
We help you track success rates, latency, and user sentiment to quickly spot failed calls.
Industries
Healthcare
Improve patient care & streamline operations with our AI phone agents.
- Seamless call routing to the right departments
- AI-powered IVR navigation for clinic information
- Patient appointment management with automated call handling
Financial Services
Boost conversions, qualify borrowers, & simplify customer calls with our intelligent agents.
- AI-powered lead qualification for mortgage brokers
- Efficient handling of inbound loan inquiries
- Automated nurture sequences for seamless follow-ups
Insurance
Enhance and streamline insurance workflows with our AI-driven phone agents.
- Automated follow-ups for webinar registrants and aged leads
- AI-driven data collection & CRM ticketing
- Overflow call management & intelligent call routing
Logistics
Automate dispatching, load bookings, and freight negotiations.
- Automate freight broker calls & load negotiations
- AI-powered updates for shippers, carriers, and brokers on shipment status & ETAs
- Intelligent dynamic load assignment
Home Services
Let AI handle repair requests, scheduling, & dispatching while your team focuses on service.
- After-hours & overflow call support to ensure no missed calls
- Intelligent call routing to the right technician
- Upsell maintenance contracts.
Retail & Consumer
Automate sales, customer service, and order management with our intelligent voice agents.
- Boost sales without rising call centre costs
- Automate order processing for phone orders
- Engage existing customers with tailored offers, encourage repeat purchases
Travel & Hospitality
Automate hotel bookings, reservations, and customer support.
- 24/7 AI hotel reception & reservation management
- Retrieve live data from hotel management systems
- Process room service requests and additional service purchases seamlessly.
Debt Collection
Automate collections, improve recovery rates, and streamline account management.
- Increase collection rates without expanding calling staff
- AI-negotiated debt settlements
- Seamless escalation to human agents for complex cases
Frequently Asked Questions
How long does it take to deploy an AI agent?
Our standard deployment takes around 4 weeks after proposal approval, though timelines may vary based on project complexity, including conversational flows, actions, and system integrations.
Can your AI agents integrate with our existing systems?
Yes! Our AI agents integrate seamlessly with existing systems, ensuring continuity and enhanced functionality.
How do you ensure both the timeliness and quality of a project?
We follow a structured project timeline with clear milestones and deliverables. Rigorous testing ensures quality, and we provide regular progress reports throughout development.
What tools and technologies do you use?
Here are some technologies we’ve successfully used in our solutions:
- AI Models: OpenAI GPT, Claude, Gemini
- Voice Agent Development: Retell, Vapi, ElevenLabs
- Chatbot Development: Voiceflow, Botpress
- Automation Platforms: Make, Zapier, n8n
The AI landscape evolves rapidly, and we continuously select the best tools to meet your specific needs.