channelpbx with teamscall cloud
ChannelPBX is a modern all-in-one unified communications platform built for the channel. True multi-tenant: manage all of your customers through a single portal.
Let your customers communicate the way they want to on a mobile, desktop, IP phone, or from inside Microsoft Teams with the TeamsCall Cloud add-on. ChannelPBX is an end-to-end platform with all of the features and flexibility for the new world of work via voice, video, or chat. A range of intuitive dashboards and reports give channel partners greater control and visibility over their UC environment.
ChannelPBX Features
Multi Tenant
ChannelPBX offers multi-tenant capabilities, allowing businesses to efficiently scale their unified communications services across multiple clients or subsidiaries with ease. Each client or department enjoys an isolated environment, ensuring data privacy and security while benefiting from a unified communications platform built for the modern age.
Customer Portal
Our customer portal provides clients with a user-friendly and secure gateway to access their accounts, services, and support resources effortlessly. Empower your customers to manage their subscriptions, view invoices, and initiate support requests through our intuitive self-service features within the customer portal.
Operator Panel
The operator panel is a central hub for managing incoming and outgoing calls, allowing operators to route, prioritize, and handle calls with precision and speed. With advanced features like call recording, call transfers, and integrated contact directories, the operator panel empowers professionals to maximize their efficiency in handling communications.
Desktop Client
Our desktop client provides a unified workspace where users can access all their essential tools and applications, streamlining their workflow for enhanced productivity. Seamlessly integrate with your existing software and systems, allowing for smooth data exchange and collaboration within a familiar desktop environment.
Mobile Client
Access essential features such as messaging, calling, and document sharing from your mobile device, providing a comprehensive experience even while you’re away from your desk. Designed for intuitive navigation on smaller screens, the mobile client provides a user-friendly interface, enabling you to work efficiently while on the move.
TeamsCall Cloud
ChannelPBX’s Microsoft Teams integration enables PC and MAC users to make and receive calls directly within Microsoft Teams without a Microsoft Phone license. Never leave your Microsoft Teams desktop and enjoy all calling features, including voicemail and call history.
Providing Top-Tier Care for Your Callers
ChannelPBX ensures that your business leaves a lasting positive impression on callers. Whether you employ a conventional auto-attendant or utilise agent groups, your callers will encounter a cutting-edge phone system. Comprehensive reports provide insights into call response times and agent call duration, ensuring optimal call management.
Fully Integrated with Microsoft Teams
If your organisation utilises Microsoft Teams, exploring our Teams integration is a valuable consideration. ChannelPBX’s Microsoft Teams integration enables PC and MAC users to make and receive calls directly within Microsoft Teams without a Microsoft Phone license. Never leave your Microsoft Teams desktop and enjoy all calling features, including voicemail and call history.
