AI VOICE CALLS THAT FEEL HUMAN

AI Call Agents for Smarter Conversations

  • Act as virtual receptionists.
  • Provide seamless 24/7 customer support.
  • Boost lead generation and sales.

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Enhance customer interactions with our advanced conversational AI voice engineering, delivering natural, dynamic dialogues. Seamlessly integrated with Australian SIP trunking, robust carrier networks, and secure number hosting, we ensure crystal-clear connectivity.

With features like dynamic variables, multi-prompt handling, warm transfers, and API integration with third-party software, streamline workflows and elevate your communication strategy with intelligent, responsive AI conversations.

Industries

Healthcare

Improve patient care & streamline operations with our AI phone agents.

  • Seamless call routing to the right departments
  • AI-powered IVR navigation for clinic information
  • Patient appointment management with automated call handling
Financial Services

Boost conversions, qualify borrowers, & simplify customer calls with our intelligent agents.

  • AI-powered lead qualification for mortgage brokers
  • Efficient handling of inbound loan inquiries
  • Automated nurture sequences for seamless follow-ups
Insurance

Enhance and streamline insurance workflows with our AI-driven phone agents.

  • Automated follow-ups for webinar registrants and aged leads
  • AI-driven data collection & CRM ticketing
  • Overflow call management & intelligent call routing
Logistics

Automate dispatching, load bookings, and freight negotiations.

  • Automate freight broker calls & load negotiations
  • AI-powered updates for shippers, carriers, and brokers on shipment status & ETAs
  • Intelligent dynamic load assignment
Home Services

Let AI handle repair requests, scheduling, & dispatching while your team focuses on service.

  • After-hours & overflow call support to ensure no missed calls
  • Intelligent call routing to the right technician
  • Upsell maintenance contracts.
Retail & Consumer

Automate sales, customer service, and order management with our intelligent voice agents.

  • Boost sales without rising call centre costs
  • Automate order processing for phone orders
  • Engage existing customers with tailored offers, encourage repeat purchases
Travel & Hospitality

Automate hotel bookings, reservations, and customer support.

  • 24/7 AI hotel reception & reservation management
  • Retrieve live data from hotel management systems
  • Process room service requests and additional service purchases seamlessly.
Debt Collection

Automate collections, improve recovery rates, and streamline account management.

  • Increase collection rates without expanding calling staff
  • AI-negotiated debt settlements
  • Seamless escalation to human agents for complex cases

Features

Call Transfer

Warm transfer with a handover message.
Transfer calls seamlessly between agents or external numbers with warm and cold transfer options — cold transfers move calls instantly, while warm transfers allow AI to brief the next agent before handover.

Call History Context

Use context from earlier calls.
The agent can access summaries of up to five previous conversations with the same caller, enabling more personalised and context-aware responses.

Book Appointments

Smoothly integrate with Cal.com.
Effortlessly automate your scheduling with CommsChannel's Voice AI bots, from instantly retrieving available time slots to seamlessly booking appointments in specific slots.

Navigate IVR

Enable digit pressing for IVR navigation.
CommsChannel Voice AI's Navigate IVR feature enables automatic digit pressing, ensuring calls are routed to the right department without delays.

Batch Call

Effortlessly make hundreds of calls.
Scale outreach with our Batch Calling. Reach more customers, save time, and personalise interactions with advanced AI tools—initiate calls via dashboard or API.

Post-Call Analysis

Turn every call into actionable insights.
Post-call analysis reviews customer conversations, providing insights through yes/no determinations, text summaries, numerical metrics, and fixed-list categorisation to suit your business needs.

Our Onboarding and Development Process

  • 1

    Discover

    We’ll identify where AI adds value in workflows and customer interactions to support your goals.

  • 2

    Build

    We will use our voice AI API and intuitive agent builder to create custom voice AI agents for you effortlessly.

  • 3

    Test

    We’ll conduct comprehensive agent testing using LLM to ensure seamless handling of unique scenarios.

  • 4

    Deploy

    We’ll handle the seamless deployment of your agents across phone calls, web calls, SMS, and more.

  • 5

    Monitor

    We help you track success rates, latency, and user sentiment to quickly spot failed calls.

Frequently Asked Questions

Our standard deployment takes around 4 weeks after proposal approval, though timelines may vary based on project complexity, including conversational flows, actions, and system integrations.

Yes! Our AI agents integrate seamlessly with existing systems, ensuring continuity and enhanced functionality.

We follow a structured project timeline with clear milestones and deliverables. Rigorous testing ensures quality, and we provide regular progress reports throughout development.

Here are some technologies we’ve successfully used in our solutions:

  • AI Models: OpenAI GPT, Claude, Gemini
  • Voice Agent Development: Retell, Vapi, ElevenLabs
  • Chatbot Development: Voiceflow, Botpress
  • Automation Platforms: Make, Zapier, n8n

The AI landscape evolves rapidly, and we continuously select the best tools to meet your specific needs.

Why Choose CommsChannel?

White-Labelled Services

White label billing (API integration for billing platforms available), activation, and notifications system.

White-Labelled Services

White label billing (API integration for billing platforms available), activation, and notifications system.

Subscriber Management Portal

Ordering, paying bills, and managing existing and new clients made easy.

Subscriber Management Portal

Ordering, paying bills, and managing existing and new clients made easy.

Voice Solutions for Every Application

Your one-stop-shop for mobile, hosted PBX, SIP voice and Teams calling.

Voice Solutions for Every Application

Your one-stop-shop for mobile, hosted PBX, SIP voice and Teams calling.

Partner Friendly

Zero-cost onboarding with extensive pre- and post-sales support.

Partner Friendly

Zero-cost onboarding with extensive pre- and post-sales support.

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