GENESYS SOLUTIONS
Automated Text Messaging & SIP Trunks for Genesys Cloud
Web Chat, Email, Text, Voice – All in One Platform!
GenMessage provides all of the functionality of Genesys Messaging and more at an affordable price point. Available as a 3rd Party App within Genesys Cloud, simply select the App and hit start and you will be sending and receiving messages from within your Genesys Org within minutes. GenMessage operates within the Genesys Cloud Agent Workspace, minimising the need for user training. Within the Agent Workspace, an agent is able to create single or group SMS that is either branded or 2-way messages. All interactions are recorded within the Genesys Org and by default appear in the same queue as calls, emails, etc, giving a single view of all customer interactions.
GenMessage also offers automated SIP trunking enabling Genesys Cloud clients to automatically create a SIP trunk within their Genesys Org in a matter of minutes. Select your phone numbers from within GenMessage and start calling with our initial call credits! Our SIP trunking environment is interconnected to the major carriers within Australia, NZ, and internationally. Built to meet the needs of the most demanding contact centre environments, wherever we can, we build redundancy in our infrastructure. Geographic and carrier-diverse network interconnects. Multiple upstream voice providers with automated failover for outbound and 13/18xx numbers.
CommsChannel has partnered with PCI Pal to provide organisations with secure cloud payment solutions, certified to the highest level of security standards. CommsChannel has integrated PCI Pal solutions directly into our carrier-diverse SIP voice infrastructure, allowing ANZ organisations to purchase a fully integrated service for secure voice payments. CommsChannel has a track record of delivering resilient voice and data solutions for the contact centre market at a competitive price point. PCI Pal provides organisations globally with secure cloud payment solutions for any business communications environment, including voice, chat, social, email, and contact centres.