Fast, Flexible Microsoft Teams Telephony—No Permissions, No Certification
CommsChannel’s Operator Connect is a game-changer for service providers and resellers looking to deliver Microsoft Teams calling with maximum simplicity and speed. Without requiring Microsoft certification or tenant-level permissions, our Operator Connect solution allows you to provision Direct Inward Dialling (DID) numbers directly into your customers’ Teams Admin Center—securely and efficiently.
Whether you’re just starting with Microsoft Teams voice or looking to streamline your existing setup, CommsChannel gives you a faster route to revenue and happier clients—all without jumping through Microsoft’s hoops.
A Quick Timeline of Microsoft Teams Telephony
- 2019: Microsoft launches Direct Routing, enabling Teams voice but requiring technical configuration and SBC management.
- 2020: Resellers begin offering SIP-based solutions to integrate with Teams.
- 2021: Microsoft introduces Operator Connect, allowing certified carriers to provision voice services via the Teams Admin Center.
- 2025: CommsChannel launches Operator Connect: a certification-free, permissionless alternative designed specifically for resellers.
Microsoft created Operator Connect to streamline PSTN integration, prioritising ease of use over advanced features like call forking or legacy system integration.
The Problem with Traditional Operator Connect Certification
To be listed as a certified Operator Connect provider, carriers must meet strict requirements:
- Azure peering and certified SBC infrastructure
- Integration with Microsoft’s provisioning and billing APIs
- Teams-certified technical staff
- Regulatory compliance and licensing in each service region
- Approval through Microsoft’s third-party verification process
These hurdles make it hard for smaller service providers and agile resellers to break into the Teams voice space quickly.
Why Choose CommsChannel’s Operator Connect?
Simple. Secure. Reseller-Friendly.
CommsChannel’s Operator Connect allows you to offer Operator Connect-style voice services without certification, delays, or tenant-level access:
- No Microsoft certification required – Skip costly technical integrations and audits
- No global admin permissions needed – Protect customer environments while provisioning phone numbers
- Direct provisioning – DIDs appear in the Teams Admin Center for seamless assignment
- White-labelled partner tools – Use our portal to manage numbers and offer a branded experience
- Fast time to market – Get customers live in days, not months
This makes it ideal for resellers, MSPs, and voice providers who want to grow their Teams offering without large-scale investment.
Built for Secure, Scalable Rollouts
Many IT teams are understandably hesitant to grant global admin access to third parties. With CommsChannel’s Operator Connect, there’s no need.
Resellers retain full control via our provisioning portal, while your customers’ Microsoft 365 environment remains untouched. This eliminates security concerns and gives IT teams the confidence to move forward.
Need More Flexibility? Explore TeamsCall Direct
For deployments that require more advanced configurations or integrations — such as hybrid environments or specific call routing needs — TeamsCall Direct is our powerful Direct Routing solution.
With TeamsCall Direct, you can:
- Integrate SIP trunks and existing phone systems
- Route calls through any certified SBC
- Maintain full control over number assignment and call flow
- Support advanced features not available through Operator Connect
Whether you need speed, simplicity, or technical depth, CommsChannel has a solution ready.
At a Glance: Which CommsChannel Solution Fits You Best?
Solution | Ideal For | Key Benefits |
Operator Connect | Rapid, secure Teams voice rollouts | No certification, no admin access, instant provisioning |
TeamsCall Direct | Custom routing or complex voice environments | Full SIP control, hybrid support, advanced integrations |
Ready to Offer Microsoft Teams Voice Services?
With CommsChannel, you can unlock the full potential of Teams calling—on your terms. No permissions. No delays. Just scalable, sellable voice services designed for the modern reseller.
Get started with CommsChannel’s Operator Connect today.
Explore Our Solutions
TeamsSMS
CommsChannel’s TeamsSMS lets users send and receive SMS directly within Microsoft Teams on desktop and mobile. Fully white-labelled and hosted on Microsoft Azure, it turns any number into a virtual mobile line for calls and texts, with easy setup, API support, and seamless integration with voice services.
TeamsCall Connect
CommsChannel’s TeamsCall Connect integrates your existing PBX into Microsoft Teams, turning it into a full softphone with SIP trunking and SMS support. Hosted on Microsoft Azure, it offers white-label branding, automated setup, and a unified portal for provisioning and billing—ideal for resellers.