Introducing the CommsChannel Knowledge Base
Your central hub for guides, technical answers, and support resources
At CommsChannel, we’re committed to helping our Partners deliver faster, more accurate support to their customers.
To make that even easier, we’ve launched a comprehensive Knowledge Base (KBS) — a single destination where you can find setup instructions, troubleshooting steps, and detailed how-to articles across all our products.
🎥 Watch the Video Overview
See how simple it is to navigate the Knowledge Base, search for articles, and raise tickets efficiently.
Find What You Need — Instantly
The CommsChannel Knowledge Base is designed for speed and simplicity.
Partners can:
- Search by keywords or browse through categories such as Mobile, PBX, and Customer Portal.
- Access step-by-step instructions and attachments without waiting on helpdesk assistance.
- View recently added resources and related articles in one place for complete context.
Built-In Ticketing and Service Desk Access
Within the Knowledge Base, you’ll also find a refined ticketing system that simplifies how you raise support requests. Each article includes clear guidance on what details to provide when submitting a ticket — helping our helpdesk resolve issues faster, so you can assist your customers more efficiently.
To make things even smoother, we’re also inviting all partners to start using our Service Desk module for raising and tracking requests. It’s the quickest way to log queries, follow progress, and stay updated without back-and-forth emails.
You can sign up using the same email address you normally use to communicate with us — just sign up below and you’ll receive a verification email to activate your account.
Continuously Updated
We’re regularly expanding the Knowledge Base with new articles, videos, and tutorials — including resources for our latest Customer Portal (New).
Whether you’re activating a service, configuring a PBX, or managing mobile plans, you’ll always find up-to-date information right when you need it.
Visit the Knowledge Base
Explore the full Knowledge Base anytime here:
👉 https://commschannel-20250828120310.bolddesk.com/KB/
Explore Our Solutions
CommsMobile
CommsMobile uses the Telstra Wholesale Mobile Network. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the population and covers more than 1.6 million square kilometres of the Australian landmass.
Data
CommsChannel presents an array of business-grade services, leveraging a resilient core network seamlessly integrated with Australia's primary tier 1 fiber access providers like NBN, Telstra Wholesale, and AAPT TPG. This strategic alignment ensures a robust foundation, empowering businesses with diverse options.