Smarter Customer Insights Inside Monday CRM with CommsChannel’s AI Voice
Transform How You Track Customer Conversations
With CommsChannel’s AI Voice offering, resellers can now bring real voice intelligence directly into Monday CRM.
No more jumping between systems or relying on manual call notes – every call your AI Voice agent makes now feeds live data straight into your CRM boards.
From call outcomes and sentiment to transcripts and summaries, your team gets full visibility into what’s happening with every customer, all in one place.
What You Can See Inside Monday CRM
Our AI Voice / Monday CRM integration automatically pushes detailed conversation data into your Monday boards, helping your teams monitor and manage interactions more efficiently.
Here’s what you’ll see:
🎯 Call Outcomes
Each customer item or deal record now includes clear call outcomes such as:
- Picked up
- Voicemail
- No answer / Retry scheduled
This gives instant clarity on contact status, so your sales and support teams always know which leads have been reached and which need follow-up.
💬 AI Voice Data Points
Each call record also includes key voice insights:
- Sentiment Analysis: Understand whether the conversation was positive, neutral, or negative.
- Call Outcome: Automatically logs the result (e.g., voicemail, pickup, unanswered).
- Call Summary: A short AI-generated summary highlighting the key points of the discussion.
These insights make it easier to prioritise responses, review performance, and maintain consistent communication quality.
🗒️ Call Transcripts
The full transcript of every AI Voice call can be viewed directly from Monday CRM.
This helps teams quickly review what was said, confirm customer requests, and improve future interactions, without needing to replay recordings.
🔁 Attempt Status Tracking
The system also logs Attempt Status, showing how many times a call has been attempted and whether retries are pending or completed. This feature gives managers clear visibility into call cycles and ensures no lead falls through the cracks.
Why It Matters
The CommsChannel AI Voice and Monday CRM integration empowers partners and resellers to:
- Monitor voice engagement outcomes at a glance
- Gain real insight from call sentiment and summaries
- Save time on manual updates or note-taking
- Keep CRM data accurate and up to date
It’s a smarter, more efficient way to manage customer communication, powered by real-time data and intelligent automation.
Experience Real-Time Voice Intelligence
With CommsChannel AI Voice integrated into Monday CRM, you can transform your customer engagement workflow. Every call becomes visible, measurable, and actionable, all within your CRM dashboard.
👉 Contact us today to learn how CommsChannel’s AI Voice can enhance your Monday CRM experience.
Explore Our Solutions
AI Voice with Australian SIP Trunking
Enhance customer interactions with our advanced conversational AI voice engineering, delivering natural, dynamic dialogues. Seamlessly integrated with Australian SIP trunking, robust carrier networks, and secure number hosting, we ensure crystal-clear connectivity.
Data
CommsChannel presents an array of business-grade services, leveraging a resilient core network seamlessly integrated with Australia's primary tier 1 fiber access providers like NBN, Telstra Wholesale, and AAPT TPG. This strategic alignment ensures a robust foundation, empowering businesses with diverse options.