Telstra DOT End of Life: What It Means for Resellers and Why This Is a UC Opportunity
Telstra has now formally confirmed the exit timeline for Digital Office Technology (DOT):
- End of Sale / Active Cease: 30 September 2025
- End of Life: 30 August 2027
After September 2025, DOT services can no longer be added, changed, or recontracted. Every existing DOT customer is now on a defined migration path.
For the channel, this is not just an operational update — it’s a commercial window.
What DOT Customers Are Used To
DOT has been popular because it aligns perfectly with how Australian SMBs prefer to buy telephony:
- Simple monthly billing
- No upfront licence purchases
- No annual commitments
- Fully managed service model
- Minimal technical overhead
Customers have grown comfortable with telephony being an operational expense, not a capital-style investment.
When faced with alternatives that require:
- Upfront or annual PBX licences
- Self-hosting decisions
- Patch and infrastructure management
- Bundled carrier voice tied to access
Many will hesitate — even if pricing appears competitive on paper.
This behavioural mismatch creates friction. And friction creates opportunity.
The Risk of Carrier-Led Migration Paths
As DOT exits, many customers will be encouraged toward bundled voice platforms where telephony and connectivity are tightly coupled.
For resellers, that can mean:
- Reduced differentiation
- Voice tied to carrier infrastructure
- Less long-term flexibility
- Harder future exits
Once voice and access are bundled, options narrow.
The alternative is to lead the migration conversation early — on your terms.
Why Yeastar Cloud Is a Natural Successor to DOT
Yeastar Cloud, delivered through CommsChannel, closely mirrors the commercial and operational model that made DOT successful — while modernising the platform.
Commercial Alignment
- Monthly, all-inclusive per-extension pricing
- No licences to purchase in advance
- No annual lock-in models
- Predictable recurring revenue
Operational Simplicity
- Australian high-availability cloud hosting
- No PBX hosting, patching, or infrastructure management
- Fast, repeatable SMB deployments
- Centralised administration
Deployment Continuity
- Access-agnostic (not tied to Telstra or any carrier)
- Reuse of existing Yealink handsets where suitable
- Minimal behavioural change for customers
For DOT customers, this feels familiar — not disruptive.
Why This Is a Rare Channel Opportunity
DOT end of life creates a rare alignment of forces:
- Customers must engage
- Decisions are time-bound
- Existing agreements are being reconsidered
- Migration conversations are unavoidable
Resellers who act early can:
- Control the narrative
- Prevent carrier-led default outcomes
- Standardise customers on a scalable cloud PBX
- Build predictable monthly recurring revenue
Those who delay may find decisions made for them.
Lead the Migration, Don’t Inherit It
DOT’s end-of-sale milestone in September 2025 is closer than it appears. Waiting reduces leverage.
Now is the time to:
- Audit your DOT customer base
- Initiate proactive migration conversations
- Standardise on a repeatable cloud PBX platform
- Lock in migrations on your terms — not the carrier’s
Next Steps
CommsChannel supports resellers with:
- Yeastar Cloud provisioning
- Proven migration playbooks
- NBN and VoIP transition guidance
- Demo environments
- Wholesale commercial support
If you would like:
- Access to our DOT migration frameworks
- A Yeastar Cloud demo
- Commercial comparison guidance
- Migration planning assistance
Contact CommsChannel today.
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