ai-powered recording for microsoft teams

Highlight the conversations that matter to optimise customer interactions and protect your reputation with AI-powered recording.

Record, listen, and share to understand who said what, minimise errors, resolve disputes, monitor performance, and manage compliance. Leverage the power of AI to be more productive, reduce risk, and make better decisions.

Transform conversations with AI-powered recording: gain actionable insights, ensure compliance, and boost productivity while securely managing your data.

Check out more about these features in this video.

Key Business Challenges

Elevate Customer Engagement

Deliver a consistently high level of customer experience by evaluating interactions and sharing best practices.

Boost Sales Performance

Improve engagement from the first touch through to closing a deal. Review interactions, monitor performance, and share tactics.

Get Ahead of the Competition

Unlock conversational intelligence to discover what customers are saying about your business and identify new opportunities.

Manage Organisational Risk

Address customer dissatisfaction, resolve disputes, and manage compliance concerns before your reputation is impacted.

Leverage the Capabilities of AI-Powered Call Recording

  • Highlight the Conversations that Matter

    Highlight the Conversations that Matter

    Automatically identify calls containing selected keywords and phrases, then focus on the critical parts of a conversation using a visual timeline of topic matches.

  • Track Sentiment & Conversation Flow with Visual Timelines

    Track Sentiment & Conversation Flow with Visual Timelines

    Score sentiment for every interaction, and view the progression of conversations using a visual timeline of who is speaking and their sentiment.

  • Transcribe Conversations

    Transcribe Conversations

    No need to take notes during calls or meetings. Every conversation is transcribed, allowing users to review details and avoid costly mistakes.

  • Enhance Compliance

    Enhance Compliance

    Take compliance to the next level by flagging high-risk conversations for further analysis. Support card payment compliance by using AI to redact sensitive card information.

Why Choose AI-Powered Recording?

Easy to Deploy
  • Cloud AI-powered recording for Microsoft Teams.
  • Integrates with Microsoft 365 to simplify deployment and administration.
Flexible Pricing
  • Choose a plan that fits your business needs.
Advanced Capabilities
  • Record and securely store interactions to meet compliance requirements.
  • Highlight important conversations using AI and evaluation tools.
  • View a visual timeline by participant, sentiment, and topic to quickly locate critical parts of a conversation.
  • Transcription eliminates the need for note-taking during meetings.
  • Automatically redact sensitive card payment data with AI.

Explore the Intuitive Interface

Help Section

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Why Choose CommsChannel?

White-Labelled Services

White label billing (API integration for billing platforms available), activation, and notifications system.

White-Labelled Services

White label billing (API integration for billing platforms available), activation, and notifications system.

Subscriber Management Portal

Ordering, paying bills, and managing existing and new clients made easy.

Subscriber Management Portal

Ordering, paying bills, and managing existing and new clients made easy.

Voice Solutions for Every Application

Your one-stop-shop for mobile, hosted PBX, SIP voice and Teams calling.

Voice Solutions for Every Application

Your one-stop-shop for mobile, hosted PBX, SIP voice and Teams calling.

Partner Friendly

Zero-cost onboarding with extensive pre- and post-sales support.

Partner Friendly

Zero-cost onboarding with extensive pre- and post-sales support.

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