call analytics for microsoft teams
Understand your customers, drive team performance, and manage service levels to maximise revenue and improve customer engagement.
Call analytics helps organisations of all sizes to manage customer facing teams and build lasting customer relationships. View live and historical data to monitor call activity, staffing levels and performance. Filter calls, select dashboard views and create wallboards to keep everyone informed.
Included FOC in TeamsCall Flat Chat Plans
Unlock insights with Call Analytics: monitor performance, manage service levels, and enhance customer engagement in real-time.
Check out more about these features in this video.
Key Business Challenges
Leverage the Capabilities of Call Analytics
Use Cases for Reseller Opportunities
Small Business
Busy, multi-tasking staff struggle prioritise call handling during busy periods. Avoid lost business and maintain service by viewing and returning unreturned missed calls.
Support Desk
Deliver a consistent level of service by understanding your customers, analysing call patterns, and optimising resources. Keep staff informed by sharing insight in dashboard and wallboard views.
Sales Desk
Manage performance ‘in the moment’. Understand and replicate the habits of your best performers. Motivate staff by displaying individual and team performance in dashboard and wallboard views.
Highly Distributed Enterprises
Rate and manage customer service across every part of an organisation. Get visibility of unmanaged answer points, remote sites, and hybrid workers.