Telstra DOT End of Life: What It Means for Resellers and Why This Is a UC Opportunity Telstra has now formally confirmed the exit timeline for Digital Office Technology (DOT): End of Sale / Active Cease: 30 September 2025 End of Life: 30 August 2027 After September 2025, DOT services can no longer be added, […]
Yeastar Call Recording and AI-Driven Summaries & Transcriptions: Cut Costs, Gain Insights, and Power CRM Integration n today’s competitive business landscape, every conversation with a customer matters — not just for delivering excellent service, but for training teams, protecting your business, and unlocking insights. Yet many organisations still wing it, relying on memory or fragmented […]
AI Voice Agents in Action: Practical, Always-On Support That Scales Customer expectations don’t pause outside business hours. Support enquiries still come in, travel plans still change, and customers still need help — often immediately. AI Voice Agents are designed to meet this reality by delivering always-on, consistent, and scalable voice support, while reducing pressure on human teams. Rather than replacing people, […]
AI Voice Platforms in 2025: Cutting Through the Noise to Find What Actually Works As AI-driven calling becomes mainstream, businesses compare multiple solutions before deciding how to automate inbound and outbound calls. While several platforms exist, many cater either to developers or large enterprises — making them difficult to deploy, maintain, or resell. This article reviews […]
Introducing the CommsChannel Knowledge Base Your central hub for guides, technical answers, and support resources At CommsChannel, we’re committed to helping our Partners deliver faster, more accurate support to their customers.To make that even easier, we’ve launched a comprehensive Knowledge Base (KBS) — a single destination where you can find setup instructions, troubleshooting steps, and […]
Flexible AI Voice Integrations for HubSpot and Other CRMs In today’s business environment, phone conversations remain one of the richest sources of customer insight — yet they’re often the hardest to capture and act upon. CommsChannel AI Voice is a conversational AI system that can answer and make calls, handle enquiries naturally, and respond just like a real person. These AI […]
Discover the New CommsMobile Reseller Portal A faster, smarter way to manage your mobile services We’re thrilled to introduce the new CommsMobile Reseller Portal — built from the ground up to make customer management, activations, and reporting simpler and more intuitive. With a modern interface and enhanced functionality, the new portal lets partners easily: Manage […]
Automating Client Communication for Beauty and Treatment Service Providers with AI Voice For appointment-driven businesses such as laser centres, nail salons, spas, wellness clinics, and cosmetic treatment providers, client communication is ongoing and repetitive. Every day involves calls for scheduling, confirmations, rescheduling, and after-care – tasks essential for customer satisfaction but time-consuming for staff. CommsChannel […]
Smarter Customer Insights Inside Monday CRM with CommsChannel’s AI Voice Transform How You Track Customer Conversations With CommsChannel’s AI Voice offering, resellers can now bring real voice intelligence directly into Monday CRM. No more jumping between systems or relying on manual call notes – every call your AI Voice agent makes now feeds live data […]
The 5-Minute Rule: Why Speed-to-Lead Wins Clients For digital marketing agencies, generating leads is only half the battle. The true challenge lies in making sure those leads are contacted quickly and effectively – because every minute counts. Research shows just how crucial response time is: Response Time Impact Within 1 minute Up to 391% more […]