From Basic Calls to Business Insights: Helping Your Clients See More in Teams Introduction For many businesses, Microsoft Teams is seen as little more than a phone system. It connects employees, enables customer calls, and gets the job done. But what if Teams could do more? What if every call could provide actionable insights into […]
Smarter AI Voice with MCP Servers: What Resellers Need to Know Why MCP Matters for AI Voice As customer conversations move to AI-driven channels, context is everything. Businesses don’t just want automation – they want automation that remembers past interactions, adapts to business rules, and responds naturally. That’s where Model Context Protocol (MCP) servers come […]
AI Voice Agents for Contact Centre Automation AI voice agents are transforming contact centres, offering an immediate way to increase efficiency, reduce costs, and enhance customer experience. With 75% of customers expecting instant support, businesses can no longer rely on traditional methods alone. High call volumes, repetitive queries, and the demand for 24/7 availability create […]
Seamless AI to Human Handoffs with CommsChannel’s AI Voice Artificial Intelligence (AI) voice agents are increasingly integral to customer service operations, managing routine queries and assisting with basic troubleshooting. However, even the most advanced AI systems have operational boundaries. Complex, nuanced, or emotionally sensitive matters often require the judgment, empathy, and problem-solving capabilities of a […]
7 Questions MSPs Should Ask Before Signing with a Mobile Wholesaler Smart questions that help you choose a partner that won’t hold you back. 1. What Network Am I Actually Getting Access To? Not all networks are created equal, especially in Australia. While many MVNOs ride on Optus or Vodafone, CommsMobile operates on the Telstra […]
Feature Deep Dive: Automating Call Flows with the Yeastar Call Flow Designer In today’s competitive business landscape, seamless communication isn’t just a nice-to-have – it’s a necessity. Whether you’re a small business or an enterprise-level contact center, delivering fast, efficient, and personalized call experiences can significantly impact customer satisfaction and retention. Enter the Yeastar Call […]
From Data to Decisions: Measuring AI Voice Agent Impact A CommsChannel Guide for Businesses and Resellers AI-powered phone agents are transforming how businesses communicate – handling calls, capturing leads, answering questions, and booking meetings, all with natural language and real-time responsiveness. But just like any part of your operations, what gets measured gets improved. At […]
Get to Know CommsChannel’s Operator Connect Fast, Flexible Microsoft Teams Telephony—No Permissions, No Certification CommsChannel’s Operator Connect is a game-changer for service providers and resellers looking to deliver Microsoft Teams calling with maximum simplicity and speed. Without requiring Microsoft certification or tenant-level permissions, our Operator Connect solution allows you to provision Direct Inward Dialling (DID) […]
Introducing Analytics 365 Call Recording: The New AI-Powered Solution for Uncovering Customer Insights We’re thrilled to launch Analytics 365 Call Recording with AI Analytics for Microsoft Teams—a powerful new solution designed to give businesses an unparalleled understanding of every customer interaction. Equipped with AI-driven sentiment ratings, transcription, and topic tracking, Analytics 365 is set to […]
Discover Analytics 365: The New Call Analytics Solution Transforming Customer Engagement Our partnership with Tollring has showcased the incredible potential of call analytics, and now we’re thrilled to introduce Analytics 365 for Microsoft Teams—a newly-launched solution designed to help businesses of all sizes gain deeper insights, boost customer loyalty, and elevate their offerings. Here’s how […]