Resolving Missed Calls: The Key to Transforming Customer Service The Impact of Missing a Call A prominent UK-based FTSE-100 building supplies company, operating over 900 branches nationwide, conducted research to evaluate the effects of missed calls. Over a year, out of 14.5 million calls, more than two million went unanswered. This resulted not only in […]
4G vs. 5G Mobile Plans: Finding the Best Fit for Your Business Needs In recent years, the leap from 4G to 5G technology has stirred considerable excitement within the mobile industry and beyond. With promises of faster speeds, lower latency, and improved connectivity, 5G undoubtedly offers some compelling advantages over its predecessor. However, 4G has […]
E-SIMs Explained: The Next Step in Connectivity As technology progresses, the landscape of mobile connectivity is changing, with e-SIMs emerging as a powerful alternative to traditional SIM cards. For managed service providers (MSPs), understanding e-SIM technology can open new possibilities in client offerings, particularly as more businesses seek flexibility in mobile solutions. What is an […]
The 3G Network Shutdown in Australia: What It Means for You As Australia transitions to newer, faster networks, the nationwide shutdown of 3G services marks a significant shift in the telecommunications landscape. Completed on 28th of October 2024, the 3G shutdown will impact businesses and individuals, that still rely on legacy devices, networks, or services. […]
SMS Integration for 3CX In today’s fast-paced business environment, effective communication is paramount, and CommsChannel’s 3CX SMS is a powerful tool designed to enhance this aspect of your operations. 3CX, a next-gen enterprise phone system, integrates seamlessly with SMS capabilities, allowing businesses to connect with customers and colleagues efficiently and effectively. CommsChannel’s SIP Trunks, deployed through their Carrier […]
The Advantages of Chatbots: All You Need to Know Chatbots have been with us for 2 decades now in various forms, initially leveraging very large databases of answers to questions that were matched with rules, that transitioned into intent matched through technologies like NLP and NLU, onto intent that was determined on large volumes of […]
From Manual to Automated: Microsoft Teams Phone Provisioning In today’s fast-paced business landscape, effective communication and collaboration are crucial for the success of any organization. The Teams Cloud-Based Phone System, integrated with the Microsoft Teams platform, has emerged as a powerful tool to streamline communication and collaboration within businesses. By leveraging this system, enterprises can […]
Unleashing the Power of Wi-Fi Calling: Revolutionising Mobile Communication What if we told you there’s a way to place crystal-clear voice and video calls from your mobile device, even in areas with weak cellular reception? Enter Wi-Fi calling, the revolutionary technology that harnesses the power of your internet connection to make uninterrupted and superior-quality calls. Today, […]