From Basic Calls to Business Insights: Helping Your Clients See More in Teams Introduction For many businesses, Microsoft Teams is seen as little more than a phone system. It connects employees, enables customer calls, and gets the job done. But what if Teams could do more? What if every call could provide actionable insights into […]
Introducing Analytics 365 Call Recording: The New AI-Powered Solution for Uncovering Customer Insights We’re thrilled to launch Analytics 365 Call Recording with AI Analytics for Microsoft Teams—a powerful new solution designed to give businesses an unparalleled understanding of every customer interaction. Equipped with AI-driven sentiment ratings, transcription, and topic tracking, Analytics 365 is set to […]
Discover Analytics 365: The New Call Analytics Solution Transforming Customer Engagement Our partnership with Tollring has showcased the incredible potential of call analytics, and now we’re thrilled to introduce Analytics 365 for Microsoft Teams—a newly-launched solution designed to help businesses of all sizes gain deeper insights, boost customer loyalty, and elevate their offerings. Here’s how […]
Resolving Missed Calls: The Key to Transforming Customer Service The Impact of Missing a Call A prominent UK-based FTSE-100 building supplies company, operating over 900 branches nationwide, conducted research to evaluate the effects of missed calls. Over a year, out of 14.5 million calls, more than two million went unanswered. This resulted not only in […]